GENERAL TERMS AND CONDITIONS
1. COPYRIGHT AND TRADEMARKS
This Site is owned and operated by Christian Stemper Photography. None of the Content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. This excludes the downloading of one copy of extracts from the Site on any single computer for personal, non-commercial home use only, provided that all copyright and proprietary notices are kept intact. Modification of any of the Content or use of any of the Content for any purpose other than as set out herein (including without limitation on any other website or computer network) is prohibited. Requests to republish any of the Content and to use quotations or extracts should be emailed to christian(at)stemper.at.
2. PRICES AND AVAILABILITY
Whilst every effort is made to ensure accuracy of prices and availability featured on this Site, this cannot be guaranteed and price and availability information may change without notice. All prices are shown in Euro, and include 10 % tax (VAT) at the currrent legal value for National Customers. Customers residing outside the European Union may be charged with additional taxes.
All purchases must be paid by one of the available payment methods mentioned on the website. By choosing PayPal payment, customers are automatically redirected to the secure PayPal payment page after Checkout. For PayPal payments, general PayPal security terms apply. If you wish to pay by direct bank transfer, please contact us by email to christian(at)stemper.at.
4. SHIPPING COSTS AND DELIVERY
Delivery expenses are paid by the customer and depend on the items selected and the geographical zone they are sent to. All orders are delivered to the address indicated by the customer upon Checkout and shipped within 36 hours (weekends not included). Orders shipped to Austria should be received within 1-3 working days. Orders shipped to Europe should be received within 3-10 working days. Orders shipped to the United States of America and other regions should be received within 7-20 working days. Every order will receive an tracking number by mail. If you wish your purchase to be sent with an express service, please contact us. We will then get back to you with an express shipping quotation.
5. CONSUMER PROTECTION REGULATIONS AND RETURN POLICY
You have the right to cancel your order for any item that you have unsealed or used. Further details of this right, which may be exercised up to and including the seventh day (excluding Saturdays, Sundays and Public Holidays) after the day of delivery, will accompany the delivery. If you wish to exercise your statutory right to cancel, you must notify us in writing within the statutory period and immediately return the items that you do not wish to keep to us at your cost. You must take reasonable care of the goods. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, less any charges we may make for collecting the goods if you do not return them at your own cost.
We recommend all customers to: 1. Check if the package is in good condition. 2. If the package is damaged, open the package asking the delivery person to wait for the verification and check if the product is according to order and if no external visible defects exist. 3. In case of non-conformity with what was ordered, may it be an error on the delivered product or a visible defect, please reject the delivery and point out the problem by filling out the form made for this kind of events. Give back the package(s) with all it's contents to the delivery person/company.
6. PRIVACY AND SECURITY
The security of personal data such as name, address or e-mail address is very important to us. We operate in strict compliance with laws regulating data protection and security. We do not collect personal data without your agreement. We will use your personal data only to respond to your enquiry and to handle your order. We will never sell your personal data to third parties or market it in any other way. When you access our website, we do gather some information, but that information is not linked to a specific person but to the internet browser and operating system used, number of visits, average time of visit. We use this to determine the attractiveness of our website, and improve its content. When you visit lupimaris.com, it may happen that we place information in the form of a “cookie” on your computer, so that it is recognized again automatically on your next visit. Cookies permit us, for example, to adapt a website to your interests, or to save your password so that you do not have to re-enter it on every visit. If you do not wish us to recognize your computer on each visit, please set your Internet browser so that it deletes cookies from its hard-drive, blocks all cookies, or warns you before a cookie is saved. We take every possible measure to ensure the security of your personal data. We ensure that your data is scrupulously protected from loss, damage, falsification, manipulation, and from unauthorized access or disclosure.